References

What do Jublo users say?

References

Finn L. & Davidsen ApS:

"We have a tool that has made the dialogue with customers much easier and it has even provided a significantly higher level of service"

MIH VVS ApS:

"With Jublo, we have an improved and systematized workflow. All orders are now in one system and nothing is forgotten. We save both time and money"

Schyberg Plumbing Company:

"It's a great tool because everyone lives differently and at different times of the day. Some are best in the morning and some are best at night"

Hear what our customers say

Schyberg VVS Entreprise

Schyberg VVS Entreprise solves tasks within water, heat and sanitation in Copenhagen and the surrounding area, and has done so for more than 30 years. The desire has always been to be in close dialogue with the customers, to achieve the best cooperation and provide service in the highest quality.

Below you can read about the benefits Jublo has given Schyberg.

Good communication is key

One of the core areas at Schyberg VVS is Good Communication. That's why Jublo is the ideal tool for the company because it helps them create a better overview of all the tasks and ultimately provides the most effective communication with customers.

For Eddie Schyberg, proprietor of the Schyberg VVS, the experience that the Jublos offer module is a helping hand in everyday life when the work needs to be planned. He doesn't have to spend too much time making appointments with the customer over the phone during the day, but can instead do it online when the time is there.

The desire to maintain good and efficient communication can be better achieved when the phone rings every 5. Minute. The disadvantage of a lot of calls is first and foremost that customers often call in vain, because either busy or the call has been made outside of the phone time.

In addition, the risk of losing or forgetting information comes because caller is often received while other tasks are resolved.

"I've tried writing down details of a job on a piece of paper while the customer was on the phone. When I had to put together a quote later, I had lost the note" - Eddie Schyberg, owner of Schyberg VVS

Availability for customers

When Eddie puts himself in front of the computer in the afternoon, he has time to form an overview of all the incoming mails, including the following. Requests for quotes. He is not disturbed by other tasks and all information is gathered in the system so that he can easily answer the queries within a short time and provide a suitable offer to the customer. When customers accept the offer, they can book a time to get the job done in the same lap.

"It's a great tool because everyone lives differently and at different times of the day. Some people are best in the morning and some are best at night. More and more people like the fact that they can log in whenever they have time. That way they don't have to adapt their everyday life to specific opening hours" - Eddie Schyberg, owner of Schyberg VVS

When communication with customers takes place in a manageable way, there are far fewer misunderstandings about agreements because everything is available in writing.

However, the phone is still open; Partly because the online solution requires habituation for customers, and partly because some queries require more urgent action than others. In the case of a call, Eddie can quickly identify whether there is a problem where a telephone conversation is needed or whether the customer can simply be invited to make a request via the website.

Less wasted time

At Schyberg, however, they put the overall price on them that they can use the time more wisely without too much wasted time.

"It's brilliant that you don't have to spend time driving to the customer to see what the problem is. You quickly spend an hour talking. Then you have to go back to the office to put together a quote, which then has to be sent back to the customer. Then the customer has to accept the quote and only then can you find a day. A lot of time is quickly spent on a task that could have been done faster" - Eddie Schyberg, owner of Schyberg VVS

Eddie sees a great advantage because it is time-saving for all parties, both for the company and for the customers. He is therefore also confident that the digitisation of the industry will only grow in the future. He is pleased that the Schyberg is already fashionable, as it makes the whole working day much more manageable.

MIH District Heating

Below you can read about the benefits Jublo has brought to MIH District Heating.

Jublo gives MIH District Heating an easier everyday life and more power for growth

Efficient workflows and simple communication make work easier for administrative staff and, not least, the journeymen in the field. One of Jublo's biggest customers is MIH District Heating, which is one of the digital frontrunners in the industry. MIH District Heating has long said 'no thanks' to paper and slow business processes.

"We have been electronic for a long time and have had the goal of eliminating all paperwork, constantly looking for systems that could systematize and simplify our processes. It has also been a requirement that journeymen should be more self-driving. We looked at several solutions and fell for the solution developed by Jublo," says Rasmus Bork-Nielsen, owner of MIH Fjernvarme.

Insights into a digitized everyday life

Everyone is talking about digitalization and the possibilities of technology. But is it true what they say? Can the benefits be as great as they say? For MIH District Heating, simple digitalization means that they now work much smarter than before. Using Jublo gives them the opportunity to move money from administration to investing in growth.

Rasmus Bork-Nielsen concludes: "With Jublo, we have an improved and systematized workflow. All orders are now in one system and nothing is forgotten. We save both time and money"

Upselling has also become easier

For Rasmus, one of the key differences when using Jublo is the journeymen: "We can create quotes when we're at the customer's site.But more interestingly, it's easier for the journeymen to upsell. Customers find it easier to say 'No thanks' over email than face-to-face."

He complements:

"We quickly saw the benefit of our journeymen being able to create quotes in Jublo when they were physically at the customer site. This does two things: one is that the job doesn't have to be entered into one system, sent to the office, made into a quote and sent to the customer.Theother is that our journeymen can easily sell extra to customers because they have an overview of all the parts for the job when they are out there and can easily show the customer the options," says Rasmus with a smile.

What do you think the simple digitalization costs?

Jublo is in all its simplicity a simple digitisation of all communication between craftsmen and their customers. An online platform that all craftsmen should take advantage of today. The Jublos platform is made with the aim that the investment in the system quickly be earned home again, and therefore Jublo is inexpensive in the good way.

Poul Sejr Nielsen

"Jublo has given us more time for other tasks and less administration. Before, our emails disappeared in a pile. Now it's all in one place in Jublo."
- Mikkel Gulbæk - Managing Director at Poul Sejr Nielsen El

With 230 employees, Poul Sejr Nielsen is one of North Zealand's largest technical contractors. The company solves a wide range of tasks within EL, PLUMBING And ventilation To energy optimization and renewable energy.

In 2018, Poul Sejr Nielsen and Jublo partnered on a customized case management system. Four years on, the company has gained an overview of communication and quotes, reduced administrative work time, and easier workflows for field staff, and it's something that's being felt in the business:

"Jublo has made it much easier for us. Previously, communication consisted of paper documents and emails that were easily lost in a pile. When using Jublo, we have all the legal stuff in one place. We share files and folders with the customer and any subcontractors. It's a platform to bring everything together, which should protect us, our customers and subcontractors." Mikkel Gulbæk, Director of Poul Sejr Nielsen El.

Below you can read about the benefits Jublo has given Poul Sejr Nielsen.

A better overview for the boss

Today, when Mikkel Gulbæk needs an overview of the quotes that have been sent, he logs into Jublo, where he gets a complete overview of all tasks and quotes. It's easy and saves him administrative time. Previously, the workflow was more cumbersome as the quotes had to be found in Excel files in different folders.

Jublo has also made it easier to help each other. With Mikkel Gulbæk's rights as an administrator in Jublo, he can keep an eye on whether a customer has written and whether the case is being followed up. This ensures that follow-up is always done and everyone can follow the development of the case from start to finish.

Helping employees in the field

Previously, the company relied on each employee to send the correct documentation, which could easily lead to twists and turns in understanding and quotes.

Today, quotes are run digitally via Jublo to ensure the basis is aligned correctly. All employees follow the same tailor-made template and everyone has insight into what has been agreed. This has reduced the risk of misunderstandings and unclear agreements.

"It's easier for our people. Previously, they had Excel sheets with everyone's quotes. When they log in, it's their profile and their own filters that are set up in Jublo. The individual doesn't have to filter out a lot to find their own things. Now there is direct access to their own stuff - which offers have been won and which have been lost. We have the ability to statically manage how things are going. Jublo is a management tool and an aid for us."

Support from Jublo when you need it

The collaboration between Poul Sejr Nielsen and Jublo has been a journey where both parties have taken an active part in the development. The ongoing sparring and regular meetings in the start-up phase have resulted in the company now having a program that helps them on several levels:

Administrative relief
Consistent workflows for people in the field
A consistent quote flow for customers and subcontractors.

"The collaboration has been fantastic and the journey there has been worth the experience. You listened to us and we have had continuous personal contact with Jublo, which is important in the digitalized world. You are ready to help and I can call whenever I need to - and that is important service."

Holbæk Refrigeration

Shorter administration time, overview and streamlining of workflows are just some of the benefits Holbæk Køl has achieved by using Jublo. We visited the company to hear from Per Andersen, owner of Holbæk Køl, and supervisor Lars Jønsson, what they have gained from working with Jublo.

Below you can read about the benefits Jublo has given Holbæk Køl.

From 10 to 2 minutes management time

Working with service contracts is one of the areas where the company has made the biggest impact since they started working with Jublo.

Previously, when creating a contract, Per and Lars would manually type all the data into a sheet. Today, the work time has been streamlined, and where it used to take 10 minutes, it now takes an average of 2 minutes to create a service contract, which is something they can feel in terms of labor and efficiency:

"It has freed up resources that we can use elsewhere. We can now make better use of our time and have time to sell more and visit new customers." Per Andersen

In addition to the time savings, it has also given the company a better overview. All they have to do is log in to Jublo, where they have a complete overview of all offers, service contracts and cases. This provides uniform workflows and helps ensure that no cases are overlooked.

Jublo sends automatic notifications to customers

Another area where the company has seen significant time savings is the use of the quote module in Jublo.

Today, when Per Andersen needs to create a quote, they either have a customer contact them or they look at a job at a location and then create the quote in Jublo. The quote is sent digitally to the customer, the customer accepts it digitally, and then it's just a matter of scheduling the job.

In connection with a quote, the customer also receives an email notification that the quote is pending and for service contracts, the customer receives an email that it is now time for service. In this way, a large part of the company's workflows have been automated, and employees no longer have to keep track of which quotes are pending and where service is due.

Per Andersen adds that Jublo's rating module is also an advantage for internal sparring within the company. When a case is completed, the customer receives an automatic email where they can rate the performance of the task. The rating system is used internally to streamline and see where they can do more and what they do particularly well with customers. In this way, employees can spar and learn from each other and the company can aim for better service and greater customer satisfaction.

Support and weekly status meetings

Holbæk Køl learned about Jublo through their order system. An important criterion for the company was that Jublo should be user-friendly and provide an overview. With Jublo, they needed to ensure that all service contracts were
digital and offers were registered correctly. This was true for everything from bid requests to the registration of won and lost bids. In 2020, the collaboration started, and with ongoing dialogs and status meetings, the employees quickly became familiar with Jublo.

"The boarding process is important with a system like Jublo. Of course, we had to set aside resources for it, and you were able to offer support and weekly status meetings, which allowed us to slowly become familiar with the program and eventually become self-sufficient."

"Today, we still call in if we need help or want help with the program. The good thing about Jublo is that you don't have to go through a lot of processes and call forwarding to get the help you need. And that is something we value highly." Per Andersen.

Fact box

Holbæk Køl is a 14-employee company that handles everything from refrigeration and freezing to air conditioning and climate control.
The company uses Jublo for customer communication, overview of service contracts and offers for both private and business customers.
With Jublo, the company has freed up a lot of resources for tasks that add more value. They have time to sell more and visit new customers.
You've gained an overall view of offers. Which are won and which are lost?
The service contracts for private and business have been digitized.
Jublo has given Holbæk Køl a significant time change on both quotations and service contracts.

Customer case VVS-Plus

"For me, Jublo is about great customer service. And it's about a process that ensures that there is a good structure in place to deliver great customer service." Louise Houengaard.

FLD and VVS-Plus have been on the Jublo journey from the very beginning. In an interview with Marketing and Development Manager Louise Houengaard, she talks about the ideas behind the collaboration and what they wanted from the Jublo communication portal.

We have made ourselves available 24-7

Five years ago, the idea for what would later become VVS-Plus was born. FLD began brainstorming with Jublo on how to optimize and modernize the handyman industry. The core focus was to provide better customer service to the home consumer. But how could this be done?

"We had some concerns about working with IT in a craft industry. The trades have long had a reputation for being conservative. Why does it take so long to get a quote? Why can't the customer book an appointment? And why shouldn't you know when the tradesman is coming?

So the idea started with: What are the criteria for good customer service? We quickly found the core of VVS-Plus: Namely, the communication between tradesman and customer. That you should be able to communicate 24-7 and book a tradesman when you have time. That was our wish and the process into Jublo." Louise Houengaard.

Jublo gives us both an administrative and financial advantage

With Jublo, there's no need to search for information as all communication is in one place. Both customer and installer are prepared and know what has been agreed. Both parties can easily send messages to each other and share documents. It's straightforward and saves the installer administrative time.

In addition, the customer can book an installer directly in the installer's calendar when it suits both parties. This makes the system flexible for both customer and installer. You don't have to call and email back and forth to get an appointment with an installer.

Via Jublo, the customer has 24/7 access to the installer's calendar and can see when the installer is available. Once the customer has booked an appointment, all they have to do is wait for a confirmation from the installer.

"Jublo stands out by having the entire calendar flow. There are many communication tools, but not one where the company can serve the customer with great customer service 24-7 - and Jublo can do that". Louise Houengaard elaborates.

In Jublo, you can also retrieve prices from Klarpris. This ensures that it is always the cheapest price for the products when creating quotes. The installer no longer has to match prices, and at the same time, administrative work time is reduced. Via the quote module, the products are searched for, the quote is created and with a single click, the quote is sent to the customer for digital acceptance.

"The finance part becomes part of the communication part, which is part of the flow towards good customer service. Which I think are important and strong parameters."

An exciting, evolving collaboration with a good dynamic

The strength of the partnership between VVS-Plus and Jublo is communication and mutual respect. Both parties want each other, can spar together and make each other better:
"I like the closeness. That we want the best for each other and not least the development of the collaboration. It's not fixed and stationary. We have dreams together to do better - individually and with each other, and that has made it an exciting process."

With Jublo, VVS-Plus has created a whole new trend in an otherwise conservative industry, which has been a landmark in how craftsmen act today and in the future. In this way, the collaboration has helped set new standards for an industry that has not dared to shake things up for many years.

"Jublo is a great communication tool. It brings everything together and it provides great customer service. Jublo is the building blocks for the direction we have today and is a focal point in VVS-Plus. I couldn't do without it."

Jublo ApS
Tømmerup Stationsvej 10, 1 floor
2770 Kastrup
CVR: 38068822

Jublo is an online communication platform aimed at manufacturers, craftsmen and housing associations. As a customer, you have the opportunity to tailor a portal that suits your company's wishes and needs.

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